Introduction
Alison Plant Pilates (“We”) is committed to protecting and respecting your privacy.
This policy (together with our terms & conditions of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
Information We May Collect From You
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site pilates-leeds.com (our site). This includes information provided when subscribing to our newsletter or requesting further services via our contact form. We may also ask you for information when you report a problem with our site.
- If you contact us via email then we keep a record of that correspondence in the form of saved email, for 1 year. We delete all emails which are older than that.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data and the resources that you access.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to understand our audience behaviour patterns. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie files which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To recognise you when you return to our site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
By using and browsing this website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
Why and How we store your personal information
Once you are participant in one of our Pilates sessions we ask you to give us personal information about your health, and also phone numbers and email addresses.
As a condition of our Liability Insurance cover we must ask you to fill out and sign a Health Questionnaire. If you fill it out online it is sent back to us in encrypted form. We have to print then and bring them to class, in order to get them signed .Once you have signed it, it is scanned onto a secure Dropbox and the original is locked in a secure filing cabinet in the Alison Plant Pilates studio.
As the APP Administrator, I, Alison Plant, have access to the files. Each instructor only has access to the files pertaining to their respective classes
Also as a condition of our liability Insurance, we keep registers of attendance of our classes. These registers are on going and the current ones are maintained by the Instructors. The old ones are locked away.
The underwriters of our insurers, Balens have stipulated that the Health Questionnaires must be signed and that we retain our records for 7 years after you cease participation in any of our Pilates sessions.
We ask for your phone number so that we can contact you at short notice, for example, if a class is cancelled at the last minute. Each Instructor keeps the numbers of her respective classes on her own mobile phone. These records are deleted if you stop attending sessions.
You do not have to give us a phone number.
More often than not, initial contact is made with us via email. We retain your email address for 1 year because the email threads are invaluable for enabling efficient communication and admin with participants on an on going basis.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses Made of the Information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
Disclosure of Your Information
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
We will not use your personal data for marketing purposes.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be made via our contact form.
(Policy wording supplied by Host.North).